FAQ
Frequently Asked Questions
Do I buy on the website or during the live?
Most customers shop during our live sales for the largest selection and exclusive pricing. Website items are for pre-order only, with an estimated shipment time of 4-5 weeks. Live sales are the best way to see new arrivals, claim items, and shop special live pricing.
How do I claim an item during a live sale?
To claim an item, simply comment the item number or item name clearly in the live chat.
Claims are accepted in the order they are received and confirmed by our team.
Is a retainer required to claim an item?
Yes. A non-refundable retainer is required after your first claim to officially hold your item.
How much is the retainer?
Jewelry requires a $25 retainer.
Bags require a $50 retainer.
Does the retainer go toward my total?
Yes. Your retainer is applied toward your final invoice total.
Why is the retainer non-refundable?
The retainer helps us prevent cancellations, keep claims organized, and make the shopping process fair for everyone. Once an item is claimed, it is held for you and removed from the opportunity for other shoppers.
Where do I send my retainer payment?
Please only send retainer payments to the official payment methods listed below:
Zelle: 301-676-1715
Cash App: $priscillambeauty
Venmo: @pmlux
To pay by card, please use the payment link in our bio.
Should I send money to any other username?
No. Please do not send money to any other usernames. Only send payment to the official payment methods listed above.
What do I do after I pay my retainer?
After sending your retainer, please text a screenshot of your payment to:
What needs to be included with my retainer screenshot?
Your screenshot must include:
- Your Facebook or Instagram username
- The name used to send the payment
This helps us match your payment to your claimed item.
When will I receive my invoice?
Once your items are finalized, our team will send your invoice within 24-48 hours (usually 24). Please make sure your contact information is correct so there are no delays.
How long do I have to pay my invoice?
Once your invoice is sent, payment is due within 24 hours.
What happens if I do not pay my invoice?
If payment is not received within 48 hours, your items will be canceled and your retainer will be forfeited.
Can I cancel or remove items after claiming?
No. We do not allow removals, cancellations, or repeated invoice adjustments once items are claimed.
Why can’t I cancel after claiming?
When you claim an item, that item is held for you and other shoppers lose the chance to purchase it. This policy keeps the process fair for everyone.
What happens if someone repeatedly cancels?
Repeat cancellations may result in being blocked from future lives.
Can I adjust my invoice after claiming?
Repeated invoice adjustments are not allowed once items have been claimed. Please only claim items you are fully prepared to purchase.
What does “claim responsibly” mean?
Please only claim items you are ready and able to pay for. Claiming items you are unsure about can take the opportunity away from other shoppers.
Are website items in stock?
Website purchases are considered pre-orders unless otherwise noted.
How long do pre-orders take?
Pre-orders usually take 4-5 weeks.
Can I pay over time?
Yes. Shop Pay Installments are available at checkout for eligible orders.
Can I pay by card?
Yes. To pay by card, please use the payment link in our bio or checkout through the website when available.
Who do I contact if I have a question about my claim or retainer?
Please text us at: